📄️ Incident API overview
The Incident API is the workflow-based replacement for the legacy Issue API. It supports configurable creation forms, custom states and transitions, transition history, tags, coordinates, external identifiers, comments, and attachments.
📄️ GET - List Incidents
Returns Incidents belonging to the API key's organization.
📄️ GET - Incident creation configuration
Returns one consistent snapshot of the effective Incident creation form: field visibility, requirements, defaults, fixed priorities, active Types, and their Categories.
📄️ POST - Create an Incident
Creates an Incident in the configured initial workflow state.
📄️ Get and update an Incident
GET /incidents/
📄️ Incident workflow transitions
Incident states are controlled by the organization's workflow. Do not patch stateId directly: discover an available transition and execute it.
📄️ Incident media
An Incident can have up to 10 attachments. Uploads use signed URLs and are attached to an Incident in a separate step.
📄️ Incident comments
The Comment External API supports issue, task, and incident entities. Use the incident path value for Incident comments.